Author(s): Justin McGurgan

Business

Are you in a hospitality business but struggling to take your business to the next level? Do you want a sure-fire way to increase your profits - and have happier customers? Do you want to jump out of bed knowing your business is improving every day? Raising The BARista - The 12 Steps to an Awesome and Profitable Service Culture provides a step by step process to arm all your people with the inspiration, knowledge and practical tools that they need to create stronger connections with the people they interact with every day. 1. Culture Change and Planning - Getting your leaders engaged 2. The Leadership Compass - What direction is your leadership group going? 3. Getting the 'Why now!, Getting the 'What's needed', 'Getting the by When' 4. Team Engagement - Skills for your leadership group 5. Critical Culture Essentials - Skills for your front line team 6. Communication - Successful influencing for leaders and team members 7. Putting The Hospitality Back Into Hospitality 8. Customer Conversion - Make sure they know we care 9. Recruitment - Hiring for attitude, personality, and people skills 10. Performance Manage Them-Up or out but do it daily 11.
Empowerment and Feedback - Breaking the barriers to success 12. Rewards and Awards - Incentives that excite and motivate Raising The BARista puts hospitality back into hospitality. Raising The BARista is about being bold, not beige. Read this book and expect the unexpected. Raising The BARista - The 12 Steps to an Awesome and Profitable Service Culture is the first definitive step by step guide to help hospitality venue operators rediscover and unlock their own unique customer service potential. Justin shares his best knowledge based on being a hospitality industry team member, duty manager, general manager, facilitator, consultant, and business owner and he believes this book will be the difference between the eventual failure or success for many hospitality venues. If you are serious about creating an awesome customer service culture that increases profit, then stop thinking about it and let's do it.