Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!,: Completely Revised And Expanded

Author: Jeff Gee

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General Fields

Price : $29.95 AUD
ISBN : 9780071625791
Publisher : McGraw-Hill Education - Europe
Imprint : McGraw-Hill Professional
Contained items :
Weight (g) : 0.349
Publication date : 01 October 2009
Dimensions : 235mm X 187mm X 14mm
Produced in : United States
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Product Type : books

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color :
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Author : Jeff Gee
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Bind : Paperback
Edition : 2nd Revised edition
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Dewey classification : 658.812
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Library of Con LOCSH :
Pages : 240
BIC subject : Customer services
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9780071625791

Description

This is a classic guide revised for the new age of customer service. It was originally published in 1999, the first edition of "Super Service" sold more than 40,000 copies and became the go-to book for customer service representatives and managers turned to it for expert advice on how to deal with difficult customers and challenging situations. Now, it has been completely revised and expanded to address current issues faced by customer service professionals. This new edition includes chapters on understanding today's more savvy customers, adopting a positive attitude, providing fast, efficient service, and more.

Author description

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to www.mjlearning.com.

Introduction Part I: THE BASICS 1: Your Customer is The Most Important Person in the World 2: Customers Need to Feel Valued, Cherished and Taken Care of 3: Customers Want to Be Appreciated and Helped 4: Listen to What Your Customer Really Wants 5