Dianna Booher is CEO of Booher Consultants, Booher Consultants is a global performance improvement firm that works with organizations to increase profitability and market share through more effective communication----oral, written, and interpersonal. She has among her client list 9 of the 10 largest corporations in America (140 of the Fortune 500 companies). She and her staff of consultants travel internationally presenting approximately 200-300 communication programs to corporate clients annually. Additionally, she coaches executives on communication issues in the workplace, including situations similar to those in this book. She is the bestselling author of several books, including Communicate with Confidence, Speak with Confidence, The Voice of Authority.