'This book is fantastic. Pantalon presents exactly one concept here - but it's a concept that will alter your view of communication and will seriously improve your ability to get things done.'Doug Stone, co-author of DIFFICULT CONVERSATIONS -- Quote

Michael Pantalon is an award-winning faculty member at Yale University School of Medicine, as well as being a motivational coach, consultant, speaker and therapist. He has taught people from all walks of life, including business executives, lifestyle coaches, parents, teachers, sales reps and probation officers. He has consulted with General Electric, Schering-Plough, the National Institutes of Health and the U.S. Dept. of Health and Human Services.