Sue Knight was the first to use NLP to improve the quality of the business world and is a leading international consultant and speaker. She provides public courses for NLP certification, in-company leadership development and training, offers one-to-one performance coaching, and is a sought-after conference speaker. She works across the world, especially in Europe and India. www.sueknight.com.

Contents: Preface to the Third Edition / What Is NLP? / Part I The Elements of NLP / NEURO / Thinking Patterns / Filters on Your World / Thinking with Your Body / LINGUISTIC /Enriched Communication /Clean Questions / Metaphor: The Key to the Unconscious Mind / Precision Questions / Hypnotic Language / PROGRAMMING / Modeling / Strategies for Successful Living / Part II Model Yourself with NLP / Tap into Your Inner Potential: Anchoring / Align Yourself: Levels of Attention / Write Your Own Lifescript: Beliefs of Excellence / Achieve What You Really Want: Well-Formed Outcomes / Carpe Diem: Time / Part III Lead with NLP / Develop a Climate of Trust: Rapport / Negotiate Your Way Through Life: Perceptual Positions / Resolving Conflict: Parts Integration / Giving and Receiving Feedback / High-Performance Coaching / Heal through Humor / Glossary Taking Your Learning Further / Acknowledgments